• Fulfillment & Customer Care Specialist

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PetHub, the leader in lost pet recovery solutions, is looking for a Fulfillment & Customer Care Specialist to join our fun start-up company.

The ideal candidate is fabulous at wearing many hats in a fast-paced environment, but has a deep love of order and attention to detail. This position is part-time and project based, with potential for eventual full-time employment. It is a multifaceted position comprised of order fulfillment, customer support, and warehouse organization. You must possess a strong work ethic, be a self-starter and a self-directed learner! A positive "can-do" attitude is required.
Responsibilities include:
Order entry, processing, packing & shipping
Inventory tracking
Product assembly & packaging
Customer service coverage (online & phone) from 9am - 2pm daily
Light office administrative duties as needed
Desired Experience:
Experience in all areas involving shipping and receiving is highly desirable
UPS/Fedex/USPS
Freight Packing
International Shipments and Logistics
Familiarity with E-commerce platforms (e.g. Volusion/Shopify, etc.) & CRM systems (e.g. Infusionsoft, Salesforce etc.)
Customer Service experience (phone and email)
High school diploma or GED
Requirements:
Excellent oral and written communication skills, including excellent spelling and grammar
Top-notch organizational skills
Strong computer skills & ability to learn new systems quickly
Microsoft Office proficiency (Word, Excel, Outlook, etc)
Good interpersonal skills
Positive attitude with the ability to ask for help when it is required
Able to interact pleasantly with customers and suppliers
Must be able to lift 30 lbs. regularly, and occasionally heavier (e.g. 50 lbs.)
Ability to maintain confidentiality
Responsible, reliable and committed to excellence
Must love animals (dogs are in the office daily)!

Required hours are 9am-2pm, M-F, though position has potential to be full-time within six months or less, depending on company growth.

Entry level position; pay DOE.

Serious applicants only! Please submit your resume and cover letter of why you are purr-fect for this position via email to resumes@pethub.com
(855) 795 - 8440
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PostedFebruary 13, 2018

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