• Contact Center Specialist

Confluence Health is seeking a Contact Center Specialist to represent Confluence Health during initial phone contact by providing patients with appointments, information, access to operation support services, and clinical resources. This position provides a high level of customer service in a manner consistent with Confluence Health's mission, goals and service standards.


Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail required.
Must excel in a team based environment with a positive attitude, and have the ability to be flexible.
Typing skills at least 35 wpm.
Computer experience with a scheduling program.
Ability to relate effectively with co-workers, physicians and staff.
Teamwork skills.
Ability to relate effectively with patients, clinic guests, and general public.
Ability to work efficiently amidst on-going distractions.
Ability to communicate effectively in written form.
Work independently with minimal supervision.
Organize tasks.
Pleasant phone manner.
Attention to detail and accuracy.
Respond calmly in emergency situations.
Ability to reason and think logically to solve problems.
Use judgment and make decisions.
Ability to deal with the public in confrontational situations.
Maintain confidentiality.
Ability to perform work against deadlines.
Ability to examine documents for accuracy and completeness.
Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software.
Knowledge of Confluence Health system and providers is necessary to efficiently schedule appointments and answer questions.
Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding).
Demonstrated basic telephone skills (transfer, conference, placing a patient on hold).

High school diploma or equivalent (GED).
Previous healthcare, call center, or customer service experience is preferred.
Medical terminology.
Medical Assistant (MA) experience.

We are dedicated to improving our patients health by providing safe, high-quality care in a compassionate and cost-effective manner.

Our Vision:
To become the highest value rural healthcare system in the nation that improves health, quality of life, and is a source of pride to those who work here.

To Apply:
For a full job description and to apply on-line, go to https://www.healthcaresource.com/confluencehealth/index.cfm?fuseaction=search.jobDetails&template=dsp_job_details.cfm&cJobId=100011307. For more information about Confluence Health, please visit our website at https://www.confluencehealth.org/career-opportunities/ . If youd like to speak with a Recruiter directly, please email us at Mary.Rosen@confluencehealth.org.
(509) 664 - 4868
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PostedMay 18, 2017